Ever tried helping your non-technical friends with their computer problems over phone. If yes, you know how irritating that can be. To solve the problem, Microsoft added an option to one of the Win XP service packs to let remote users take control of your system and made troubleshooting Windows systems much easier.
Microsoft on their part also heavily promoted this new feature and made it seem like something out of a Harry Potter novel.
Linux and cousins have had some kind of VNC server always installed to control remote desktops, but there was never a good GUI option to configure the VNC service. Ubuntu changed that.
Ubuntu has made configuring remote access to the desktop a breeze.
Just go to the System > Preferences > Remote Desktop:
The remote desktop preferences should start up and it looks like this:
Select the option labelled “Allow other users to view your desktop” and if you want the remote users to be able to also control the desktop, select that option also. It is a good idea to give a password for the remote users to authenticate with.
If you’re using Linux to control the remote desktop then Ubuntu will also give the command that you need to use to login to the system, which is what you need to provide your friend who’s troubleshooting for you.
If you’re using windows just give the IP address of the machine to your friend and he/she can access your desktop using windows based VNC clients such as realvnc.
Simple, wasn’t it ?
How did you guys manage the last time you got a remote troubleshooting request ? Let me know in the comments.
Programmer, blogger and a geek making a living shifting bits around the Internet. Sharninder is the owner of Geeky Ninja
|
